ArborUp

Text message notifications

Last updated August 20, 2026

ArborUp gives tree service companies a photo-first estimate-request form. When a homeowner sends a request, ArborUp texts the company's crew so someone can look at the tree and call back quickly. This page explains exactly what those texts are, how a phone number ends up receiving them, and how to stop.

The texts come from ArborUp, a product of Delineator Media, LLC. They go only to people who work with an ArborUp customer and who have confirmed, from their own phone, that they want them.

1. How a number gets added

A business owner signs in to their ArborUp dashboard and lists the crew phone numbers that should hear about new requests. The field looks like this:

Notifications

One per line. Each gets a text with the first photo, name, location, and a private link to the full request.

Each number gets one text from ArborUp asking the person to reply YES. Nobody receives estimate requests until they do. After that it's one text per request, so frequency varies. Message and data rates may apply. They can reply HELP for help or STOP to cancel at any time. See our text message details, Terms, and Privacy Policy.

  • The owner confirms permission. The box is unchecked by default and must be checked to add a new number. The disclosure next to the field says what the texts are, how often they come, that message and data rates may apply, and how to get help or stop.
  • Each person confirms for themselves. The moment a number is added, ArborUp sends it one text asking the person to reply YES. Until they do, that number receives nothing else — no estimate requests, no reminders.
  • The owner can see who's in. Settings shows each number as Waiting for YES, Confirmed, or Opted out, and lets the owner re-send the request (at most a few times, spaced out).

2. The opt-in text and the reply

This is the whole exchange, word for word, for a crew member added by Acme Tree Service:

ArborUp · toll-free

ArborUp: Acme Tree Service added this number to receive its new estimate requests by text (photo, address, and a private link). Reply YES to confirm. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

YES

ArborUp: Confirmed. You'll get a text each time Acme Tree Service receives a new estimate request. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

ArborUp

Contact card · tap to save

The confirmation also carries a contact card (a standard .vcf file) so you can save the number as ArborUp, logo and all. Future texts then show up under that name instead of an unfamiliar toll-free number. Saving it is optional and changes nothing about what you receive.

Replying anything other than YES (or START/UNSTOP) leaves the number unconfirmed. We don't nag: if there's no reply, nothing more is sent unless the business owner re-sends the request.

3. What the notifications look like

Once confirmed, a number gets one text per estimate request the business receives. The first photo the homeowner attached rides along.

ArborUp · toll-free

ArborUp: New estimate request for Acme Tree Service Maria Lopez · Tree removal 412 Ridgecrest Dr, Asheville, NC Prefers: Call https://arborup.app/l/… Reply STOP to opt out

The private link opens the full request — every photo, the voice memo, the address on a map, and the homeowner's contact details — and expires after 72 hours. Frequency depends entirely on how many requests the business gets; a busy week after a storm means more texts, a quiet week means none.

4. Stopping, coming back, and getting help

  • Reply STOP to any message and the number stops receiving texts from ArborUp for every business. The carrier confirms the opt-out, and the business owner sees the number marked Opted out in Settings.
  • Reply START (or UNSTOP) to the same number to begin receiving texts again.
  • Reply HELP for a short description of the program and how to reach us. The reply reads: “ArborUp: estimate-request alerts for tree service crews. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel. Help: arborup.app/support”
  • You can also ask the business to remove your number from its Settings, or contact us and we'll take care of it.

6. Program details

Program
ArborUp crew notifications
Sender
ArborUp, a product of Delineator Media, LLC
Recipients
Crew and office staff of tree service businesses that use ArborUp
Message types
One-time opt-in request and confirmation (the confirmation includes a contact card); new estimate-request alerts (text, often with one photo)
Frequency
Varies — one alert per estimate request the business receives
Opt-in
Number added by the business owner in the dashboard (with an unchecked permission box), then confirmed by the recipient replying YES
Opt-out
Reply STOP at any time; START or UNSTOP to rejoin
Help
Reply HELP, or visit arborup.app/support
Cost
Free from ArborUp; message and data rates may apply